Sunday, March 07, 2010

Complaints against Polish travel agencies rise

From: WBJ
Although the tourism market shrank by 10 percent in terms of sales last year, Poles are increasingly often expressing dissatisfaction with overseas holidays.

The number of complaints about dirty or aging hotels and poor service appearing on the web portal HolidayCheck is increasing, said the site's Anna Lewinska.

Complaints directed by customers to their travel agents are also becoming more frequent.

"In 2007 we recorded 328 complaints to tour operators," said Marta Milewska, spokeswoman for the Mazowsze provincial government. "In 2008 we already had 506, then last year 528, of which as many as 150 cases were applications for compensation ofter the collapse of the Kopernik travel agency."

According to estimates by industry representatives, there may have been as many as 5,000 complaints across the whole country.